Consulting support
Sometimes it helps to work through it together.
The resources are a place to start. If your team needs help planning the work, involving the right people or following an improvement through, I offer hands-on research and design support.
01 / User research
We need evidence before deciding what to build or change.
Understand the people using your product or service, and bring their needs into the next decision.
Try it with your team
Where I can help
- A research plan tied to the decisions your team needs to make
- Interviews or usability testing with agreed participants
- Synthesis, findings and recommendations with clear evidence and limits
Participant access, recruitment, consent and incentives are agreed before research begins.
02 / Usability and accessibility
People struggle to complete important tasks.
Find friction and barriers in important journeys, understand their impact and decide where to improve.
Try it with your team
Where I can help
- Expert review of agreed pages and journeys
- Scoped manual, keyboard and assistive-technology checks
- Prioritised findings, practical recommendations and agreed follow-up checks
We agree the journeys, devices, assistive technologies and evaluation criteria. An expert review is not participant research or accessibility certification; findings describe what was checked and the limits of that scope.
03 / Service design
The experience breaks down between channels, teams or processes.
Look beyond a single screen to understand the wider journey and how the service works behind it.
Try it with your team
Where I can help
- Research into the wider journey and the people delivering the service
- Journey maps or service blueprints showing handovers and dependencies
- Improvement opportunities and an agreed approach to testing changes
Access to service users, staff and stakeholders shapes the work. A service-design project may need research and delivery collaboration beyond a workshop.
04 / Product design
We need to turn an idea or awkward workflow into a usable product.
Make the important tasks clearer, explore how the product could work and test the design before committing to delivery.
Try it with your team
Where I can help
- User flows and interaction design for agreed tasks
- Prototypes and testing to explore and refine the approach
- Design specifications and agreed implementation handoff or support
We agree the product boundaries, technical constraints and access to your team. Testing and implementation support are included only where scoped.
Ways to work together
A defined project
A clear question or piece of work, with agreed activities, deliverables, timing and fee. We decide what is included before starting, and discuss any changes to the scope together.
Reserved days of support
Time set aside for your team over an agreed period. We agree the number of days, priorities, availability and fee, with a clear boundary around what that time covers.
Participant recruitment, incentives, specialist evaluation and any third-party costs are identified in the scope. An initial enquiry does not commit you to paid work.
A question or something to share?
Get in touch about a resource, an idea or working together.