The resource library
A useful place to start.
Practical ways to understand people, find friction and improve a product or service. Each guide includes a blank template you can copy or download and use with your own tools.
Free to use · No signup · Five starting points
What are you trying to do?
User research
Plan research around a decision
Turn a broad topic into a question you can investigate, with a one-page research plan.
How-to guide · Downloadable template
Usability
Observe someone using a design
Prepare a task-based usability session and capture what happened without jumping straight to solutions.
How-to guide · Downloadable template
Accessibility
Record an accessibility first pass
Check a few common barriers and create a useful issue log for follow-up.
How-to guide · Downloadable template
Service design
Map a journey across teams and channels
Use a simple worksheet to connect a person’s steps with the handovers that support them.
How-to guide · Downloadable template
Product design
Prototype the uncertainty that matters
Choose what a prototype needs to help you learn before spending time polishing it.
How-to guide · Downloadable template