Your growth copilot.
Your online presence, the referrals and enquiries it brings in, the follow-up behind them, and the marketing that brings more — built and run by one team, for providers who do not have one in-house.
We work alongside the systems you already run — practice management, rostering, care management — and we will tell you when something is not worth doing.
Cumulative
Lead intake · voice
Enquiry in the caller’s own words
They talk. You get a structured lead.
“We take referrals from support coordinators by email, and they sit in an inbox until somebody gets to them. We have no idea how many we lose…”
- Service
- Supported independent living
- Goal
- Win more of the right referrals
- Timing
- Within 2–3 months
Illustrative interfaces. What we build for you is scoped together first.
What we do
Four parts of the same job.
Most providers buy these from four different suppliers and spend their own time holding them together. We run them as one system, and you have one person to call.
A site that stands up to being checked
Support coordinators, families and participants look you up before they contact you. Clear services, real availability and plain language about funding — built, hosted and maintained by us, not handed over as a project.
Every enquiry arrives with its context
Referral forms, booking or a guided conversation, shaped for whoever is contacting you. A support coordinator placing a participant needs to give you different things than a family making a first enquiry, and neither should be a forty-field wall.
The admin that does not need a person
Acknowledgements, reminders, triage, summaries and follow-up sequences that run without anyone remembering. Configured against how your service actually works, and always reviewable by a human.
Demand you can measure, when you want it
Search visibility, referrer-facing material and — when it makes sense — one bounded paid campaign with conversion tracking, so you can see what created real work rather than buying traffic blindly.
How the work arrives
From found to booked, with nothing dropped in between.
Found
The right person finds you
A clear site or focused campaign puts you in front of a suitable referrer, family or participant.
Captured
The enquiry keeps its context
What they need, who sent them, funding type and timing arrive together — not as a bare notification.
Progressed
An owner and a next action
Work moves through a simple pipeline with responsibility, status and follow-up visible across your team.
Improved
A measurable loop
See what created useful enquiries, where they stalled, and what should change next month.
Alongside, not instead
Your systems stay where they are.
Providers choose those platforms for clinical, rostering and funding reasons, and changing them is disruptive and expensive. We have no interest in asking you to.
- We do not replace your practice management, rostering, care management or claiming.
- We do not ask you to move participant records into a new system to work with us.
- If your platform already does something, we will say so rather than rebuild it — and help you switch it on.
- We build the layer in front — how work is found, how it arrives, and how it is followed up.
How we start
Three steps, and you can stop after any of them.
- 01
Tell us what is stuck
A short form about your service and what is stuck. No account, no payment, no sprawling discovery document.
- 02
We come back with a plan
What we would do, in what order, what it costs and what it will not do. You keep it either way.
- 03
Build, launch, measure
We design, write and assemble it, then stay on to run and improve it. You own your domain, content and data throughout.
Straight answers
What we will not tell you.
You have almost certainly been sold to by someone in this sector already. Here is where we stop, in writing, before you ask.
- We cannot promise rankings, referral volume, or revenue, and we will not quote a number to win the work.
- We are not NDIS consultants. We do not advise on audits, registration, pricing or claiming, and we will say so and point you elsewhere.
- No unlimited revisions, campaigns, integrations or support time. What is included is written down before you pay anything.
- Third-party costs — domains, phone and SMS, advertising, software licences — stay separate and visible, never bundled in to look smaller.
Or email ak@cumulative.com.au. Cumulative Consulting Pty Ltd · Canberra, Australia.